Stay Safe. Enjoy Live Local Theatre

Here are some things you may find useful to know before you visit.

How can I get to the theatre? 

Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed. There is roadside parking around the theatre, or alternatively our nearest public car park is located at the Ashford International Station (approximately 10 minutes walk along Beaver Road).


How will my ticket work? 

The majority of tickets for our productions will be issued as e-ticket’s or print-at-home tickets. This will allow you to enter our venue more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.


Will I need to wear a face covering? 

In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our companies when coming into the theatre and especially when moving around the theatre. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members if you wear an exemption lanyard.


What should I bring? 

Please keep your belongings to a minimum and with you at all times and keep them with you whilst moving around the theatre.


Will I be able to buy interval refreshments? 

Yes. Our refreshments stalls will be open as usual. At some of our productions it will be possible to pre-order your interval drinks and refreshments to minimise contact with others. Contactless payments by card are preferred but we will also be continuing to accept cash payments. There may be one way systems in place. 


What are the social distancing rules? 

As of 19 July 2021, theatre’s have been able to open at full capacity and so you will be sitting next to other people. 

Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre.   


What else are theatres doing? 

We will be cleaning and disinfecting the venue between each show. Some entry routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you.  

Please use the hand sanitiser stations when you enter and exit the theatre.

Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.  


Thank you for playing your part and we look forward to seeing you at the theatre again soon.